May 2019 Commerce Club featuring Mickaela L. Doyle, Senior Vice President, Houston Watco Companies, LLC
Watco Companies made its debut in 1983 when company founder, Dick Webb, purchased an industrial switching operation in DeRidder, Louisiana. Watco is proud to say it provides service to this customer today, and Mickaela Doyle, Watco’s senior vice president in Houston, shared their customer first foundation principles at the May 9, 2019, Commerce Club luncheon.
“We earn the business of our customers every day by providing safe, accurate, and timely service,” said Doyle. “We create solutions that deliver value for our customers and Watco over the long term.”
The “customer first, safety always” directive also includes valuing employees, with an emphasis on safe operating practices and cultivating an honest, fair approach to staff relations. Watco looks to improve safely everyday and is committed to building the future by protecting their customers, team, community, and environment.
These principles have been the impetus for Watco’s phenomenal growth from their first switching station in DeRidder to a company of more than 5,500 employees that provides transportation, terminal and port, supply chain, and mechanical solutions for customers through North America today. In Houston, Watco’s Greens Port Industrial Terminals offer the largest private multi-tenanted industrial park in the Gulf Coast market.
A diverse range of 4,000-plus customers utilize Watco’s portfolio of services, securing the company a solid framework for sustainable growth and development. “Fifty percent of revenue in 2018 was derived from transportation services,” explained Doyle. Transportation services is comprised chiefly of short line railroads in the U.S., Canada, and Australia. “Terminal and port services represented 24% of revenue, with mechanical services constituting 12%, and supply chain services at 14%,” added Doyle.
Listening to customers has led Watco to expand their Greens Port facility into a 735 acre industrial park on the Houston Ship Channel. The facility offers waterfront space, 33 miles of rail infrastructure (with dockside and warehouse access), 3.3 million square feet of indoor warehousing, along with numerous operations. The park’s acreage includes 94 acres located in a Free Trade Zone.
Doyle said listening to customers also led Watco to increased innovation in company systems, such as customer billings. For example, customers can transport cargo utilizing various company units (terminal to barge to warehouse to customer truck) and receive one invoice for the multiple cargo moves.
Last year Watco Companies celebrated 35 years of serving customers and the accomplishments attained during these decades, including a milestone moment when five vessels docked at one time at Greens Port berths in Houston last November.
- Date July 9, 2019
- Tags 2019 June